TuVox and Virgin America renew partnership

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TuVox, a leading provider of Hosted Interactive Voice Response (IVR) and On Demand speech applications, today announced that Virgin America has renewed their partnership for three years with TuVox to further build-out Virgin America's call routing and voice self service applications.

TuVox has been providing Virgin America guests with no-wait, voice self service since Virgin America first took flight in 2007. This latest agreement extends Virgin America's association with TuVox through 2012.

"Virgin America has always been about providing the air travel industry's best customer experience, whether it be with their revolutionary aircraft or their unique approach to guest service," said John Kirst, TuVox' SVP for Global Sales and Marketing. "From the beginning, Virgin America embraced the idea of having a conversational, state-of-the-art, speech based telephone self service solution that reflected their cutting edge approach to air service."

A TuVox telephone "front door" has always greeted Virgin America's guests who contact the airline via 1.877.FLY.VIRGIN. An expanded array of Virgin America self-service options -- powered by TuVox -- is on deck for deployment in the near future. These customer self-service options include identifying and verifying a guest's identity and then allowing guests to manage their flight itineraries using the power of their voice.

(c) Centre for Asia Pacific Aviation. Date posted: 31-Aug-09

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